Client Success Manager

About the Client Success Manager role:

This quota-carrying role requires a blend of customer success, sales, and relationship management skills, all aimed at minimizing churn, maximizing client satisfaction, and driving revenue through renewals and upgrades. The Client Success Manager will serve as the key advocate for client relationships, spearheading efforts to enhance engagement, solve issues, and secure client loyalty across our three programs.

What you’ll love to do:

• World-Class Client Engagement & Retention Strategy
• Strategic Revenue Growth & Upsell Execution
• Proactive Client Health Monitoring & Relationship Building
• Leadership in Client Feedback & Continuous Improvement

You’ll succeed as a Client Success Manager if you have:

• 3+ years of experience in a sales or customer success role with proven success in renewals, upsells, and retention.
• A proven record of consistently meeting or exceeding sales quotas.
• Experience in SaaS or B2B environments with short sales cycles.
• A track record of success in managing customer relationships, handling churn prevention, and identifying upgrade opportunities.
• Strong communication and interpersonal skills, with high emotional intelligence and the ability to handle tough conversations.
• An ability to thrive in a fast-paced environment, balancing multiple clients and priorities with urgency.
• Proficiency in using CRM systems such as HubSpot for managing accounts and tracking renewals/upgrades.

How we’ll hire a Client Success Manager:

1. Application, which includes a 1-min video: How to CRUSH Your Application to SaaS Academy
2. Skills Questionnaire 
3. Cultural Chat
4. Predictive Index Assessments
5. Hiring Manager Interview
6. Test Project 
7. Test Project Presentation
8. Meet the CEO

Compensation:

$150,000 USD OTE ($70,000 base + variable compensation)